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The Journal of Sharia Fundamentals for Specialized Researches

About the Journal :

The Journal of Sharia Fundamentals for Specialized Researches is published quarterly, it is designed for whoever researcher seeking welfare that is based on knowledge. It seeks to provide a platform for the excellent researchers to present and consider the values and themes of various religious and social sciences acquired by learning and practice. It aimed at becoming a meeting point and channel for researchers to publish their innovative works, with regard to the interpretation of Islamic Sharia sciences and its regulations and the enhancing of social sciences to become adequate programs that serve the human and society in a significant and neutral way.

Our mission is to maintain the efforts of researchers and their innovative works in Islamic Sharia sciences known for its human civilizational value, through which we can spread awareness among people and ensure respect and strength of Islamic identity in different scientific, cultural, and social environments.

Therefore, this journal is designed to serve as a platform to identify the various religious and social dimensions of knowledge, such as considering the Holy Quran as the foremost and fundamental source of Islamic rules followed by the Sunah (biography of the Prophet Mohammed Peace and Blessings be Upon Him) that explains and clarifies the Holy Quran, along with its affiliated Sharia studies on the individual and society, such as studies concerned with Ijtihad which focuses on the studying of modern issues and finding solutions to them.



THE ROLE OF ORGANIZATIONAL EXCELLENCE IN IMPROVING THE QUALITY OF SERVICES IN SERVICE ORGANIZATIONS OPERATING IN DHOFAR SULTANATE OF OMAN: STUDY IN OMAN TELECOMMUNICATIONS COMPANY (OMANTEL)

This quantitative study discusses the role of organizational excellence in improving the quality of services, in Oman Telecommunications Company (OmanTel) operating in Dhofar Governorate in Oman. The Ministry of Communications reports revealed that the company does not realize the significance of human competencies, which are considered priorities for the success and excellence of the company. These reports also indicate the lack of financial allocations, lack of training programs, ambiguity in the concept of organizational excellence, on the tendencies and wishes of the beneficiaries. The objectives of the study are: to identify the role of organizational excellence in improving the quality of services in organizations, and the impact of training, empowerment and motivation in improving the quality of services. The study population consists of (478) employees at (OmanTel). The researcher selected a random sample of (245) workers and also a number of (100) customers dealing with the organization. Through the descriptive analytical approach, the findings revealed that: The impact of training and empowerment variables on improving the quality of services was Medium. But the effect of the stimulus was largely in quality improvement. The components of the service quality axis were: The average of the components of the scale as a whole was significantly higher: elements of safety, concrete, and responsiveness were better than the rest of the elements.

Keywords:Organizational Excellence, Empowerment, Motivation, Service Quality.